This Data & Account Deletion Policy explains how Local Flow users may request deletion of their accounts and associated data, and how Local Flow handles deletion requests for business data and customer records.
You can start deleting your account from inside the app. Go to Settings → Account & Support → Delete Account, directly above Log Out.
The app tells you what deletion will reach for your role — an owner’s request reaches the business and its records; an admin’s or employee’s reaches their own account — and asks you to confirm.
Confirming records a real, verified deletion request against your account. The Delete Account row then shows “Requested,” and you can cancel it from that same row at any time before it completes. Nothing is deleted at the moment you tap; deletion follows the verification and timing in Sections 6 and 7.
Updated 2026-08-06: an earlier version of this Policy said that if deletion was not yet automated the in-app path should provide a request form. The in-app path now exists and is described above.
If you cannot reach the app, or you no longer have access to the account, you may request deletion by email to Support@local-flow.app, or through the published instructions at Data Deletion Instructions.
Send the request from the email address on the account where possible, and include the email address or phone number used to sign in and the business name. That is what lets us verify it quickly.
When a verified account deletion request is approved, we will delete or de-identify the user account and associated personal information that we are not legally required or permitted to retain.
For business accounts, deletion may affect business records, team access, customer records, photos, messages, billing records, route records, and reports. Owners/admins should export needed business records before deleting the account.
If you are the owner/admin of a business account, deleting the business account may delete or de-identify business records and customer records associated with that account.
If you are a manager or worker, deleting your user profile may not delete the business account or customer records owned by the business. The business owner/admin may control those records.
For security, we may verify the identity and authority of the requester before deleting data. We may request login confirmation, email confirmation, phone confirmation, business-owner approval, or other reasonable verification steps.
We will process verified deletion requests within a reasonable time and aim to complete deletion within 30 days unless a longer period is required or permitted by law, security needs, backup systems, billing disputes, fraud prevention, or technical limitations.
Some backup copies may persist for a limited period before being overwritten or securely deleted according to backup schedules.
We may retain limited information where required or permitted for:
Canceling or pausing a subscription stops future billing according to the Subscription, Cancellation & Refund Policy. It does not automatically delete the account or all data unless you also request deletion.
Where available, owners/admins should use exports in the app before deletion to download customer lists, route data, payment-status reports, message logs, photos, and other business records they need to keep.
Deletion requests and questions may be sent to Support@local-flow.app.