Data Deletion Instructions

The Fastest Way: Delete It In the App

If you can sign in, you do not need to email anyone. Go to Settings → Account & Support → Delete Account, just above Log Out, and confirm.

That records a real deletion request against your account. The row will then read “Requested,” and you can cancel it from the same place at any time before it completes.

Deleting Some of Your Data Without Closing Your Account

You do not have to delete your account to delete data. While you are signed in you can remove individual records yourself, from the screen each one lives on, and the deletion takes effect immediately:

• Invoices and estimates — open the invoice and choose Delete Invoice.
• Customers, appointments and job photos — delete them from the customer or the job they belong to.
• Documents you have uploaded — service agreements, warranties, licences, insurance and permits.
• Marketing campaigns and any content generated for them.
• Saved reports you have built.
• Customer tags, teams and appointment types you have created.
• A connected Facebook Page — disconnecting it removes what was received through that connection as well as the connection itself. See Removing Only a Facebook Connection below for the exact steps.
• All example data — if you loaded the sample business when you signed up, it can be removed in one action, leaving your real records untouched.

For anything that is not deletable in the app, email Support@local-flow.app with the subject line “Partial Data Deletion Request” and tell us what you want removed. We verify the request came from the account holder and complete it within 30 days.

What is kept: your account, your business profile and your sign-in details stay in place — that is the point of a partial deletion. As with a full deletion, some information may be kept longer where the law requires it, for example financial records tied to completed transactions, or records needed for fraud prevention or to resolve a dispute. Deleting a record does not delete a payment already processed by Stripe or Square, which hold their own transaction records as required by law and their own terms.

If You Cannot Sign In

Email Support@local-flow.app from the address on your account, with the subject line “Data Deletion Request.” Include:

• the email address or phone number used to sign in;
• your business name, if applicable;
• whether you connected Local Flow through Facebook Login, so we can also remove anything received through that connection.

What Happens Next

1. We verify the request came from the account holder.
2. We delete or de-identify the account and its data, consistent with our Privacy Policy, within 30 days of a verified request.
3. We confirm by email when it is done.

Some information may be kept longer where the law requires it — for example financial records tied to completed transactions, or records needed for fraud prevention or to resolve a dispute. Full detail is in the Data & Account Deletion Policy.

Export Anything You Want to Keep First

Deletion is permanent. Export your customer list, invoices, and other records before you request it — export is self-service in the app while your account is active.

If You Are a Customer of a Business That Uses Local Flow

If a plumber, electrician, or other contractor keeps records about you in Local Flow, those records belong to that business, not to us. Contact the business directly to ask what they hold, to correct it, or to have it deleted. If they will not respond, email us and we will pass the request on.

Removing Only a Facebook Connection

To disconnect Facebook or Instagram without deleting your Local Flow account: Settings → Growth → Manage Facebook Account → Delete Account. That removes the connection and any data received through it, and leaves the rest of your account untouched.

Contact

Support@local-flow.app · Local-Flow App LLC, 14153 S Lasso CT, Draper, UT 84020