This Policy applies to every photo, video, image, receipt scan, and file captured, uploaded, stored, or shared through Local Flow. It is incorporated into the Terms of Service.
Field-service photos are taken inside people’s homes — in basements, attics, crawl spaces, kitchens, and bathrooms, often when the homeowner is not in the room. That is a level of access almost no other business gets, and a photo taken there can capture far more than the work.
The rules below exist because of that, and because a customer who feels photographed rather than served does not call you again.
Photograph the work: the condition you found, the equipment, model and serial plates, the parts used, the completed job, damage relevant to the job, and receipts. Before-and-after images protect you as much as the customer — they are the record when someone says the damage was already there, or was not.
The test is simple: could you explain this photo to the homeowner in one sentence? If yes, take it. If not, do not.
Frame tightly on the work. Avoid capturing, unless it is genuinely part of the job and you have permission:
If something unrelated ends up in a frame, delete the photo and retake it.
Do not photograph a customer, a member of their household, or a bystander without asking. Ask first, explain what it is for, and accept no as an answer.
Never photograph a child without a parent or guardian present and agreeing. If a child is in frame, retake the photo.
Do not photograph anyone in a state or setting where they would reasonably expect privacy, whatever the reason for being there.
Video recorded on a job usually captures sound, and recording a conversation is regulated differently from taking a picture. Many states require the consent of every person in the conversation, not just yours, and getting that wrong can be a criminal matter rather than a policy violation.
If you record video with sound in someone’s home, tell them and get their agreement first. Know the rule in your state before you rely on it.
You own the media you upload. You grant Local Flow permission to host, store, process, transmit, display, and back it up as needed to provide the Service to you, and for no other purpose.
You are responsible for having the right to take and upload each image, including permission from the property owner and from anyone in it.
Local Flow will never use your customer job photos in our own marketing, publish them, or make them public. Not with attribution, not anonymized, not as an example.
Job photos are a good way to show your work, and using them requires permission.
If you use an AI-assisted feature such as draft quoting, the photo submitted for that request is sent to an AI provider to generate the draft. Only that photo and description are sent, the provider is instructed not to train on it, and the result is a draft for a person to review — see Privacy Policy §7.
Do not submit a photo to an AI feature that you would not be willing to send to a third-party service — including photos with people in them, or of a property you were not engaged to work on.
Photos of your own team on a job are yours to take within employment law. Tell your crew that job photos are stored in the business’s account and may be seen by the owner and admins, and do not use job photography to monitor a worker rather than to document work. See the Employee & Worker Notice Template.
You may not upload media that is illegal, sexually explicit, abusive, hateful, harassing, or exploitative; that infringes intellectual property or privacy rights; that shows a minor without a guardian’s consent; that contains sensitive personal information not needed for the service record; or that misrepresents the work performed, the condition found, or a customer’s approval.
Job photos are visible to the business account they belong to, according to the roles that business has configured — typically the owner and admins across all jobs, and employees on jobs assigned to them. Access is enforced at the database level, not merely hidden in the interface.
Photos are stored in private storage. They are not public, not indexed by search engines, and not accessible by URL guessing. A photo shared outside the app — texted, emailed, or exported — leaves those protections behind and is then your responsibility.
Photos stay with the job record until an authorized user deletes them or the account is deleted. There is no automatic expiry, because a photo from four years ago is often exactly what settles a warranty dispute.
Your storage allowance. Photos, videos and documents you upload share one storage allowance on your account. Every account includes 25 GB; more is available as a separate line on your subscription (see the Subscription, Cancellation & Refund Policy). We do not delete your photos or videos to make room. If you pass your allowance we tell you in the app and offer more storage; what you have already uploaded stays. You choose how long videos are kept (Settings › Account › Video & Photo Storage); the default is forever. Only you or an admin on your account can delete photos and videos, from that screen or from the appointment they belong to.
Deleting a photo removes it from the app. Copies may persist in routine backups for a limited period before being overwritten on the normal backup cycle. Account-wide deletion is covered by the Data & Account Deletion Policy.
A photo on a technician’s camera roll is not covered by any of this. If your device saves a copy when you take it, that copy is on the device until someone deletes it — worth a policy of your own.
We do not review job photos as a matter of course; they are your business records. We may remove, restrict, or report media where we reasonably believe it violates this Policy, the law, or someone’s rights, or where there is a safety risk, and we will tell you when we do unless we are prohibited from doing so.
If a business photographed your home and you want to know what was taken, ask for a copy, or ask for it deleted, contact that business directly. The photos are their records, kept in their account, and they decide.
If they will not respond, email Support@local-flow.app and we will pass the request on. We cannot delete another business’s records for them, but we will not ignore you either.
Support@local-flow.app · Local-Flow App LLC, 14153 S Lasso CT, Draper, UT 84020